Terms and Conditions


Purchasing through our website is only permitted for companies with a valid registration at the Chamber of Commerce in their country. The products have an ‘order’ button to put them in the shopping cart. In the shopping cart, you have an overveiw of the order. After proceeding to Checkout, enter your account information and select your preferred payment method. Payments are done through the secure processing of our Payment Service Provider Ingenico.

for optimal service, we provide the following:

  • All prices are ex. VAT/BTW/Mwst.
  • Orders are only accepted from valid, registered companies
  • VAT number input required for VAT-free shipment outside The Netherlands
  • Option to enter your order reference number

Payment methods

You may select methods like iDEAL, Credit Card, PayPal, Maestro, Bankcontact/Mister Cash or through banktransfer. For bank transfer, you first need to consult with our Sales.
In general, iDEAL, Credit card or Paypal are prefered since they provide a buyer protection.


The shipment cost are calculated at Checkout and are based on the weight of the total shipment.

Lead time

Shipments are processed and shipped within 5 working days. If an order can not be processed in that time, you will be informed.

Export Terms of delivery

DAP (Delivered at Place)
Seller pays for carriage to the named place, except for costs related to import clearance, and assumes all risks prior to the point that the goods are ready for unloading by the buyer.

Cool-off period

After a purchase, the order is final. If you change your mind and maybe would like a different model, please contact us. We have procedures for upgrading.


We offer a warranty period of 2 years after the purchasing date on manufacturing faults.

Volume discount

Some products already list volume discount. Should a product have no volume discount listing, please contact us. We will provide a quotation.

Technical support

Questions about technical issues will be answered by our support.


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Download the FHI General Terms & Condition here